Performance and Value Creation
Drive measurable improvements in cost structure, revenue, and operating performance through structured, value-led transformation.
Operator-Led Advisory for Value Creation
Highline Transformation Group
Transformation, Elevated.
We drive measurable improvements in growth, margin, and operating performance through structured transformation.
About
We operate where strategy has to perform.
Highline Transformation Group is an operator-led advisory firm built for organizations navigating value creation, performance pressure, and complex cross-functional change.
We help leadership teams translate broad strategic intent into a practical plan to improve growth, margin, customer experience, and execution discipline. Our work spans transformation strategy, operating model redesign, service modernization, governance, and hands-on delivery leadership.
We are not just strategy advisors. We work as both advisors and execution partners, stepping into the work to align stakeholders, structure the roadmap, lead implementation, and maintain accountability for results. We are also open to fractional operations leadership roles and board or executive advisory engagements.
Advisory + execution
Structured plans backed by delivery leadership.
Operator lens
Built around what can actually be implemented and sustained.
Flexible mandate
Project-based support, fractional leadership, or executive counsel.
Services
Focused support across growth, margin, and transformation delivery.
We support leadership teams that need clearer execution, stronger operating performance, and a more structured path to value creation.
Transformation Leadership & Execution
Lead complex, cross-functional transformation from strategy through implementation with clear sequencing, governance, and accountability for results.
Operating Model Transformation
Redesign how work flows across teams, governance, decision rights, and enabling technology to improve efficiency, scalability, and economic performance.
Customer Operations Transformation
Transform customer-facing operations, including contact centers, service models, and distribution or partner ecosystems across B2C, B2B, and other operating models, to reduce cost to serve, improve interaction efficiency, and enable scalable growth.
Fractional Operations Leadership
Step into COO or transformation leadership roles during critical periods requiring experienced operating leadership and full accountability for execution.
Board and Executive Advisory
Support leadership teams and boards on transformation strategy, execution risk, and value creation with clear, actionable guidance.
Approach
A Future-Back, Value-Led Approach
We take a value-led, execution-driven approach to transformation—aligning on where value is created, sizing the opportunity, translating that into a clear operating model and roadmap, and driving execution with accountability for results.
1
Value Alignment & Objectives
- Define value creation priorities across growth, cost, and efficiency
- Establish baseline performance and target outcomes
- Align leadership on scope and success metrics
2
Diagnostic & Opportunity Sizing
- Assess current performance across revenue, cost, and productivity
- Identify and quantify priority opportunity areas
- Highlight key value drivers and constraints
3
Operating Model & Initiative Design
- Define the target operating model
- Translate opportunities into clear, executable initiatives
- Sequence roadmap based on impact and dependencies
4
Execution & Value Realization
- Lead implementation and cross-functional execution
- Establish governance and performance tracking
- Drive adoption and ensure value realization
Experience
Built for high-stakes change with economic consequences.
We are most valuable when the work is cross-functional, financially material, and difficult to coordinate through existing structures.
Founder
Highline Transformation Group is led by Marlaine Erhart.
An enterprise transformation operator focused on value creation, operating performance, and disciplined execution in complex environments.
Marlaine has led complex transformation programs, partnering directly with executive and private equity stakeholders to improve growth, margin, service performance, and execution discipline. Her experience spans operating model redesign, customer operations, governance, and large-scale cross-functional delivery across B2C, B2B, and distribution-led models.
“Transformation creates value only when strategy, operating model, and execution stay tightly aligned.”
Enterprise complexity
We work across environments where commercial, operations, finance, governance, and technology decisions are tightly linked.
Growth and margin focus
We connect top-line expansion, cost structure, and execution discipline into one practical agenda.
Cross-functional leadership
We help leadership teams align decisions, dependencies, and delivery around one operating rhythm.
Flexible engagement model
We support project-based advisory, transformation leadership, fractional operating roles, and executive counsel.
Selected Impact
The levers we help move.
Our work is designed to improve performance levers while enhancing the customer and employee experience.
Revenue Growth
Top-line performance
- ↑ Revenue expansion
- ↑ Commercial conversion
- ↑ Cross-sell effectiveness
- ↑ Customer retention and wallet share
Cost Efficiency
Bottom-line reduction
- ↓ Cost to serve
- ↓ Recurring operating cost
- ↑ Productivity gains
- ↑ Management visibility and control
Capital Optimization
Capacity, throughput, and execution
- ↑ Interaction efficiency
- ↑ Throughput and cycle-time performance
- ↑ Scalable execution capacity
Detailed examples, relevant workplans, and a discussion of value creation priorities are available upon request.
Contact
Start the conversation with the outcome that matters most.
Tell us what needs to change, where execution is getting stuck, or what value needs to move. We will respond promptly to work with you on a focused point of view on how to structure the work.
Direct email